marque wing : marques of excellence

As a business we have taken the trouble to ensure we have the following policies in place:

Quality
Health and safety
Environmental
Equal Opportunities

QUALITY POLICY

Marque Wing Limited was established in 2002 to provide independent consultancy advice to both large and small client organisations, either directly or in collaboration with other creative service businesses.

We specialise in creating ‘marques of excellence’ that help our clients market themselves, their products and services, more effectively as a brand. We do this by providing bespoke strategic consultancy and creative management services which help shape the complete range of communications for all audience groups and across all delivery channels.

Quality is important to our business. We value our customers and will always strive to provide them with services that meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System (QMS), which provides a framework for measuring and improving our performance.

We have invested in technology and innovation to support our policy of continuous improvement and customer satisfaction. We have the following processes and procedures in place to help ensure the quality of our work;

Regular gathering of and monitoring of customer feedback
Selection of employees, associates and suppliers against set criteria
Training and development for staff
Risk assessment against each project
Dedicated project management for delivery
Detailed processes and procedures captured in a quality manual

We endeavour to meet our policy of continuous improvement and customer satisfaction through; regular management reviews; measurement of the performance of our suppliers and associates against set criteria; the signing of confidentiality agreements before commencing work; measurement of the effectiveness of any training given to our employees; and monitoring of customer complaints.

Our policies are accessible via our website and we expect our associates and suppliers to have their own policy and for it to have similar philosophy of continuous improvement and customer satisfaction.

Mark Wing is ultimately responsible for all Quality in the organisation. This policy is reviewed annually at our Executive Meeting in August, but its effectiveness is measured during our day-to-day monitoring of our QMS and any changes are made and communicated as necessary.

HEALTH AND SAFETY POLICY

Marque Wing Limited is based in Twickenham with a small team of staff, associates and suppliers usually based in separate locations. We specialise in creating ‘marques of excellence’ to help clients market themselves, their products and services, more effectively as a brand. In recognition of our statutory duties in accordance with the provisions of the Health & Safety at Work, etc Act 1974 and other legislation relating to Health and safety we will take all reasonably practicable measures to ensure the health, safety and welfare of all our associates at work.

We recognise that the control of all health and safety matters arising from work activities is not only an essential feature of our efficient operation, but is also a civil and statutory obligation. As an organisation we are responsible and it is our policy to;

Provide within the framework of law and of good practice, safe and healthy working conditions, equipment and systems of work for all our associates and suppliers, visitors and others.
We also recognise that we are responsible for the health, safety and welfare of other people who may be affected by the business in the understanding that all our associates and suppliers also have a responsibility under this legislation to work in a safe manner so as to prevent accidents to both themselves and others.

We take the issue of health and safety extremely seriously. It is our intention to provide, so far as is reasonably practicable, a safe working environment for all our associates and others by; providing safe systems of work; providing and maintaining safe office equipment; providing a safe place of work with safe access and egress; providing for safe use, handling, storage and transport of all articles and substances used; providing a healthy and safe place of work; providing adequate and sufficient information, instruction, training and supervision.

Our policy complies with the current legal requirements and will be updates as appropriate. However, all our staff, associates and suppliers are empowered to take necessary action should they believe that health and safety is at risk.

The allocation of duties for safety matters and particular arrangements are set out in our procedures manual and regular health and safety discussions are held as appropriate.

This policy is reviewed annually at our Executive Meeting in August and on a regular basis in the light of new knowledge, changing legislation, and changes to the procedures within the organisation.

ENVIRONMENTAL POLICY

Marque Wing Limited is an organisation that specialises in creating ‘marques of excellence’ to help clients market themselves, their products and services, more effectively as a brand. We do this by providing bespoke strategic and creative consultancy services, often in alliance / collaboration with other creative service companies. We are based in West London and conduct our activities from our office in Twickenham with a small team of staff, associates and suppliers usually based in separate locations.

We are committed to comply with legislation, to continually improve our processes to prevent pollution so lessening our impact on the environment. We are a member of the Ecademy ‘Save the Planet’ online community and we regularly attend / contribute to Design Council ‘Sustainable Design’ debates. We ensure there is appropriate training and education for our staff. We monitor and review our environmental progress on an annual basis and have set ourselves specific objectives and targets. These show we are aware of our impact and acting on this knowledge:

1. Reduce waste at source

Continue to monitor energy usage and implement a switch off campaign to reduce consumption wherever we are working
Drive low emission cars and to switch to hybrid models by 2009
Use low emission public transport whenever possible
Walk and/or cycle whenever possible

2. Repair before replacement

Buy local, fair trade, recycled products from sustainable sources
Be aware of, and influence, environment impact in all places of work and expect similar environmental standards from all associates

3. Re-use rather than discard or procure

Use fewer plastic bags
Print double sided whenever possible

4. Recycle to reduce disposal costs, especially to landfill

Implement a recycling system for paper, bottles and cans
Use of publicly available waste management and recycling services
Eliminate hazardous substances by switching to biodegradable cleaning chemicals

This policy is reviewed annually at our Executive Meeting in August and a copy of this policy is available to all our stakeholders via the website.

EQUAL OPPORTUNITIES POLICY

Marque Wing Limited is an organisation that specialises in creating ‘marques of excellence’ to help clients market themselves, their products and services, more effectively as a brand. We do this by providing bespoke strategic and creative consultancy services, according to the needs of each individual client. We are a small team and work either directly with clients or in alliance / collaboration with other consultancy companies.

We ensure that we are aware of and comply with legislation including the Equal Pay Act 1970, The Race Relations Act 1976 and Amendment 2000, Disability Discrimination Act 1995, Sex Discrimination Act 1975.

We are committed to the principle of fair treatment for all our staff, associates, suppliers and customers. We aim to encourage, value and manage diversity and will ensure a working environment in which all people are able to give of their best, that is free from harassment and bullying and that all decisions will be based on merit. We will not tolerate discrimination on the grounds of race, gender, colour, ethnic origin, religion or belief, disability, age or sexual orientation. Nor will we tolerate victimisation, discrimination or harassment in any form. Any instance will be investigated and if necessary disciplinary procedures will be enforced.

We believe that everyone should be treated fairly and on the own merit and ability. This policy is the ethos of our selection and recruitment procedure and applies to promotion and training and to discipline and dismissal. We ensure all our team (staff, associates, suppliers and customers) understand our ethos for maintaining fair treatment for all, the legislation and our policy.

This policy is reviewed annually at our Executive Meeting in August and a copy of this policy is available via the website. All new members of our team are asked to read this policy prior to commencing work together.