our work
BAA
Project: Strategic analysis and recommendations, in collaboration with Bell.
When: 2006
What: Information architecture project. To review how the Capital Projects team at BAA manages its operations (to build airports) and gather all the relevant information from all involved so that a universally accepted set of standards could be produced and then arrange for easy access (mostly on-line, but also in print) by BAA & supplier teams.
How: Worked closely with the senior operations team to review the existing material and then we chose to group the information according to the OEM (Operational Effectiveness Model), being adopted at Executive level in BAA.
Outcome: A clear, intuitive information architecture to inform a team of editors to gather information into two formats; The Handbook (robust enough to live for 5 years) and The Guidance (detailed guidance on each main topic area). This work was key to enable Capital Projects to become a seamless, virtual team living up to its promise of 'One team: Delivering great airport solutions'.